Website Maintenance & Support Terms and Conditions
CMS Website maintenance services are annual (12 month) agreements.
CMS Website maintenance services are limited to WordPress/ CMS websites.
Payment Methods :
Yearly Website Maintenance fees should be paid through debit/credit card or Interac. No other forms of payment will be accepted.
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Termination of this agreement by the client.
Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
A fee of $150 will be charged to the clients account for terminating this agreement before the 6th month of the agreement term.
After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
We may terminate this agreement at any time with written notice to the client.
An administrative fee of $25 will be charged to the clients account for any late payments or declined debit/credit card charges.
An administrative fee of $35 will be charged for returned checks.
There are absolutely no refunds for any fees related to website maintenance services.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
Minor updates are limited to 5 incidents per week depending on availability. More minor updates may be able to be completed each week depending on our project schedule. The client may submit a support ticket to find out if more updates may be allowed in a given week.
There is no roll-over for any website maintenance plan services.
“Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of $50 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.
